Experience
IT System Administrator October 2007 – September 2009
David M. Schwarz Architects, Inc., Washington DC
Provided support for the following areas: network, desktops, laptops, telephone equipment, plotters, HP Printers, network infrastructure, CISCO VPN, Symantec deployment, Sophos Anti-virus deployment, Windows server 2003 & Windows Server 2008, Exchange 2003, monitored video surveillance, Print Audit software, data backup, asset management, Macintosh support and file restoration. Maintained site pages for office Intranet site and main company web site. Tested software before purchase, installed software for users, conducted quarterly IT meetings with management, IT budget, vendor relationships, Deltek support for time sheets. Managed Group policy for Printers and Windows Updates.
Network Administrator August 2005 – July 2007
Cesar A. Caceres Inc., Washington, DC
Set up of network infrastructure, network and security policies, installed/deployed Symantec anti-virus software, purchase computer equipment and software, managed Windows 2003 and Exchange Server. Responsible for data backup, installed software update. Used Spiceworks to track all help desk requests and asset management. Database design, support for server time sheets, managed & updated Internal website, company external web site, development of integration of lab equipment to network integration to provide results in medical programs to staff.
EXPERIENCE (Cont.)
Call Center Technician November 2004 – August 2005
Department of Housing and Urban Development, Washington
Supported eight business areas for HUD employees, inspectors, contractors, owners, and housing authorities. Logged, updated and closed all calls, voicemails, emails, and in-Service Center Tracking. Troubleshooted client internet browser, guided users step-by-step, escalated calls to Tier 2 or to other business area. Updated tickets in service center, password resets, role assignments, and Knowledge of PIH-REAC protocol. Pointed callers to area of HUD-REAC web site.
Support Staff February 2003 – September 2003
Department of Human Services, Washington, DC
Assisted in organizing and maintaining case records, answered phones, supported supervisor and five social service representatives, as well as customer service. Completed training in domestic violence, coping with stress, HIPPA, and limited “English Proficiency.” Created database for case logs and updated as needed.
Help Desk, IT Specialist October 2001 – February 2003
Office of Property Management, Washington, DC
Assisted in organizing and maintaining user accounts for several hundred OPM staff. Managed the OPM help desk by assisting clients in using hardware, software, OPM applications; solved logon validation requests by clients. Installed and configured desktop, laptop computers, printers, and software. Prepared email correspondence and training for Microsoft Office Suite, and supported Xerox copiers.